Help & Questions (FAQ)

1. How do I place an order?
Browse our store, select the product you want, add it to your cart, and proceed to checkout. Follow the instructions to complete your order securely.

2. What products do you sell?
UMORA_COLLECTION offers skincare and cosmetic products, artificial jewelry and fashion accessories, and mobile accessories such as chargers, cables, cases, and other tech essentials.

3. What payment methods do you accept?
We accept Cash on Delivery (COD) and other secure payment methods available at checkout.

4. How long does delivery take?
Orders are typically delivered within 3–7 business days, depending on your city and courier service availability.

5. Can I track my order?
Yes. Once your order is shipped, you will receive tracking details via SMS or email (when available).

6. Can I cancel my order?
Orders can be cancelled before shipment. Once dispatched, cancellation may not be possible.

7. Do you accept returns or exchanges?
Yes. We accept returns within 7 days for unused and unopened items. Damaged or incorrect items can be exchanged after verification.

8. What should I do if I receive a damaged or wrong product?
Please contact our support team within 48 hours of delivery with clear photos of the product and packaging so we can assist you quickly.

9. Are your skincare and cosmetic products safe to use?
We source products from trusted suppliers and ensure quality checks; however, customers are advised to review product ingredients and perform a patch test when necessary.

10. How can I contact customer support?
You can contact us through our Contact Us page, official email, or social media pages, and our support team will assist you as soon as possible.